Second hand scratched product

<p>Last year i bought or ordered a Oregon projection clock from Security hyper store on the 5th of December.<br />On the 8/9th they advised me it is out of stock and they can send me an alternative solar clock for the same price.<br /> I accepted as i was going on leave on the 15th and needed it delivered as it was a Christmas present to my boyfriend and had to take it with me from cape town to Durban.<br /> </p> <p>They said it will be delivered by at least Tuesday/Wednesday the 13/14<br /> I received it the Thursday morning the 15th at around 9 after i advised them i will be leaving at 10 that day to go on holiday.<br /> My nerves where shot.<br />When the box came it was damaged but i thought that is because of the courier so i wrapped it for my boyfriend.<br /> The absolute disappointment and embarrassment when he opened it and it was second hand, scratched etc.<br /> That embarrassment I cannot even express in words.<br /> </p> <p>Then when i approached them they offered me a more expensive product, but i have to pay in R45 as well as send that product back at my own cost what would be around R150. thus around R200 extra that i will have to pay in which i didnt budget for...</p> <p>And if i want refund i will also have to return on my own cost which actually means i will lose half my money?!<br /> </p> <p>I accepted the better offer because what else can i do and when i told my boyfriend he was livid and refused.<br /> He phoned them and they refuse to do anything because I accepted their offer but I was bul**** into taking the offer because what else could i do?.</p> <p> </p> <p>I really thought this was going to be how i do my shopping from now on but too much disappointment and financial loss and the embarrassment is the worst.</p>