NS
Nosphiwo S
1 reviews | Active since Sept 2016
31 Jan 2023, 12:44
Faulty devices
They sold me a faulty DVR device on the 3rd of January 2023 at Amanzimtoti branch, they didn't exchange it regardless of informing them within 7 days after buying it, they took it for repairs and they expecting me to have a repaired new device. I'm tired of following up, today 31 January 2023, no device, no exchange, no refund , no feedback, they are just horrible.
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Security Hyperstore's replyOfficial
31 Jan 2023, 13:26Your account of events is far from accurate. You were supp**** with a brand new item - As per the terms of the sale agreement the warrantee period is 12 months.
Our record is that you had booked in the device on the Friday 20th January 2023. It was sent off to the supplier on the next working day 23rd Jan 2023 to proceed with the necessary firmware update
The company that attends to warrantee claims is based in Johannesburg - its been with them since the 25th January 2023. Once we have more feedback we will update you further.
Regards
Customer Care
***
Our record is that you had booked in the device on the Friday 20th January 2023. It was sent off to the supplier on the next working day 23rd Jan 2023 to proceed with the necessary firmware update
The company that attends to warrantee claims is based in Johannesburg - its been with them since the 25th January 2023. Once we have more feedback we will update you further.
Regards
Customer Care
***
Security Hyperstore's reply31 Jan 2023, 13:26
Official
Your account of events is far from accurate. You were supp**** with a brand new item - As per the terms of the sale agreement the warrantee period is 12 months.
Our record is that you had booked in the device on the Friday 20th January 2023. It was sent off to the supplier on the next working day 23rd Jan 2023 to proceed with the necessary firmware update
The company that attends to warrantee claims is based in Johannesburg - its been with them since the 25th January 2023. Once we have more feedback we will update you further.
Regards
Customer Care
***
Our record is that you had booked in the device on the Friday 20th January 2023. It was sent off to the supplier on the next working day 23rd Jan 2023 to proceed with the necessary firmware update
The company that attends to warrantee claims is based in Johannesburg - its been with them since the 25th January 2023. Once we have more feedback we will update you further.
Regards
Customer Care
***
NS
Nosphiwo S's updateReviewer Update
31 Jan 2023, 14:15I phoned the shop on the 4th of January and informed them about the faulty device and I was told to send it back to the shop on the 20th of January.
So you are saying that it is fair to buy a brand new item that is faulty, report it within 48 hours and be told to wait for 16 days to return it?
Secondly are you saying that it okay for the shop to say they don't know when is it going to come back from being repaired and I must continue to wait, meaning I will finish the whole month without using the brand new product that I purchased?
Thirdly this morning I requested for my refund and I was told the shop manager will call me back, it now 14:00pm and I must continue to wait?
So you are saying that it is fair to buy a brand new item that is faulty, report it within 48 hours and be told to wait for 16 days to return it?
Secondly are you saying that it okay for the shop to say they don't know when is it going to come back from being repaired and I must continue to wait, meaning I will finish the whole month without using the brand new product that I purchased?
Thirdly this morning I requested for my refund and I was told the shop manager will call me back, it now 14:00pm and I must continue to wait?
NS
Nosphiwo S's update31 Jan 2023, 14:15
Reviewer Update
I phoned the shop on the 4th of January and informed them about the faulty device and I was told to send it back to the shop on the 20th of January.
So you are saying that it is fair to buy a brand new item that is faulty, report it within 48 hours and be told to wait for 16 days to return it?
Secondly are you saying that it okay for the shop to say they don't know when is it going to come back from being repaired and I must continue to wait, meaning I will finish the whole month without using the brand new product that I purchased?
Thirdly this morning I requested for my refund and I was told the shop manager will call me back, it now 14:00pm and I must continue to wait?
So you are saying that it is fair to buy a brand new item that is faulty, report it within 48 hours and be told to wait for 16 days to return it?
Secondly are you saying that it okay for the shop to say they don't know when is it going to come back from being repaired and I must continue to wait, meaning I will finish the whole month without using the brand new product that I purchased?
Thirdly this morning I requested for my refund and I was told the shop manager will call me back, it now 14:00pm and I must continue to wait?