Absolutely Terrible Service

<p>I placed and paid for an order with my credit card early in December 2016. On the 14th December 2016 I received an e-mail from them to tell me they have no stock and will reverse the credit card transaction. I didnt bother about it again till early January 2017 while doing my finances - the transaction had not been reversed. I emailed them and was asked to provide my banking details because it was too late to reverse the transaction, which I did. 2 weeks later I once again e-mailed them and was told there was a problem with my bank account number to which I supp**** other details. I was told the payment would be done immediately 26 January 2017.</p> <p> </p> <p>2 weeks later having been charged interest for the outstanding amount on my credit card I once again e-mailed to ask for a proof of payment no answer. I phoned a week later and spoke to the person in charge of online orders and he promised me that it would be done immediately, he wasn't sure why they hadnt paid it.</p> <p> </p> <p>Surprise surprise another month end passes, I get charged interest again and I once again have to phone because I still have not been reimbursed. This time I get told the manager will phone me after his morning meeting about 8.30am. I get a phone call at 2pm that he has now ensured that the payment has been done, but he cannot answer why it wasn't done and he has no comment on the extra interest charged to me or the phone calls I had to make and the time wasted just to get my own money refunded.</p> <p> </p> <p>I will never use them again, useless service, unfriendly staff, absolutely pathetic</p> <p> </p> <p> </p>