Dispute over gate/intercom work and alleged “*****” accusation

I am lodging this complaint regarding my experience with Security Express concerning work carried out in relation to a gate and intercom.

On 25 August 2026, I visited Security Express Northgate premises to discuss a dispute relating to the work, the services allegedly rendered, and the amount being claimed. During the discussion, and in the presence and/or hearing of employees of the business, I was referred to as a **“***** by the owner

I strongly reject this allegation. I find it completely unacceptable to be labelled a ***** in connection with what is, at its core, a dispute concerning services, workmanship and payment.

I have requested that Security Express provide a written retraction and apology, refrain from repeating the allegation, preserve any relevant CCTV footage and other evidence, and provide copies of the invoices or documentation supporting any amount they claim that I owe.

I have retained the relevant WhatsApp correspondence, screenshots, call records and other documentation concerning this matter.

I am also reserving my rights regarding the quality, scope and completion of the work in question. I do not admit that I owe the amount being claimed.

I would prefer to resolve this matter professionally. However, I believe customers should be treated with respect, and serious allegations of ******** conduct should not be made simply because there is a disagreement about payment or services.

I am posting this complaint to place my experience on record and to seek a proper response from Security Express.