1 reviews | Active since Jun 2017
WORST experience of my life-Disgusting Service! DO NOT USE THEM
<p>Salesman earned the tag of "typical salesman". Promised the world which their operations and install teams could not deliver.Ordered 3 gates for my property of which each had an issue. When I complained about the product which was not what I paid for they made me feel like I wss inconveniencing them to get the issues sorted. I then had to keep calling them for an update and after complaining to the GM on the phone threatening not to pay the balance the response I received was "OK". I had to keep calling them back to get updates, never received one call to apologise or explain. Definitely the worst experience I have ever had and will certainly NEVER RECOMMEND THEM</p>
Hello Natalie,
This is not the full story of what happened. Yes, there was a miss-communication regarding the locks that had to be installed as it was NOT written on the contract. When the issue was raised regarding that, Stewarts, the Installations Manager was on your site, the gate that you were unhappy with was brought back to the office to be modified. We phoned you and told you that the modified gate is not something we want to send out and that we will be building you a new gate.
We apologized for the inconvenience caused, Tanya and Stewarts has been sitting on your order that it can be completed without any other miss-communications or hassles.
You received a call from Tanya yesterday to inform you that we will be installing today, she phoned you again this morning to inform you and again after installation where she bragged about the nice gates installed, she sent you a Whatapp the photo's where you thanked her and you even complimented her.
We do apologize that there was an issue, but we did not leave you with it and that is what we promise our customers, that if an issue arises, it will be resolved.
Kind Regards,
Security Experts
***
Hello Natalie,
This is not the full story of what happened. Yes, there was a miss-communication regarding the locks that had to be installed as it was NOT written on the contract. When the issue was raised regarding that, Stewarts, the Installations Manager was on your site, the gate that you were unhappy with was brought back to the office to be modified. We phoned you and told you that the modified gate is not something we want to send out and that we will be building you a new gate.
We apologized for the inconvenience caused, Tanya and Stewarts has been sitting on your order that it can be completed without any other miss-communications or hassles.
You received a call from Tanya yesterday to inform you that we will be installing today, she phoned you again this morning to inform you and again after installation where she bragged about the nice gates installed, she sent you a Whatapp the photo's where you thanked her and you even complimented her.
We do apologize that there was an issue, but we did not leave you with it and that is what we promise our customers, that if an issue arises, it will be resolved.
Kind Regards,
Security Experts
***
Wow, this is the first apology I have received from your company, its a pity you chose a public platform instead of picking up the phone 2 weeks ago to apologize to me. It only took a posting on this website to get an apology, if I had known I would've done this on the 7th of June when this debacle started. To be clear yesterday and today were the first calls I received from someone letting me know what was happening with the install. I am afraid you are wrong on the other details, all the other calls were calls being returned after I had called numberous times. I am still waiting for a call from DJ who was going to also send me the pictures of the magnetic holders, still waiting. Stuart only called me back after I had called him twice to get an update earlier his week after we spoke in my driveway the week before where he clearly told me and my husband he will call us first thing on Monday which he did not! You are right on two things though, one, Tanya was the only person who spoke to me with respect for which I complimented her for, unfortunately I cannot say the same about Stuart, DJ and Angelique GM, and two, this is nowhere close to the full story. I have a couple hundred words email along with pictures which I sent to your company earlier which actually doesn't even include the shoddy workmanship of the first gate which has now been replaced. Yesterday we were 14 days after the original complaints and this was the first phone call from your company to let me know the latest update! The next call was again from Stuart but only this afternoon putting a guilt trip on me and trying to make me feel bad for complaining. You should remember one thing, the customer is always right and looking at your average rating on this site it is clear you have forgotten this!
Wow, this is the first apology I have received from your company, its a pity you chose a public platform instead of picking up the phone 2 weeks ago to apologize to me. It only took a posting on this website to get an apology, if I had known I would've done this on the 7th of June when this debacle started. To be clear yesterday and today were the first calls I received from someone letting me know what was happening with the install. I am afraid you are wrong on the other details, all the other calls were calls being returned after I had called numberous times. I am still waiting for a call from DJ who was going to also send me the pictures of the magnetic holders, still waiting. Stuart only called me back after I had called him twice to get an update earlier his week after we spoke in my driveway the week before where he clearly told me and my husband he will call us first thing on Monday which he did not! You are right on two things though, one, Tanya was the only person who spoke to me with respect for which I complimented her for, unfortunately I cannot say the same about Stuart, DJ and Angelique GM, and two, this is nowhere close to the full story. I have a couple hundred words email along with pictures which I sent to your company earlier which actually doesn't even include the shoddy workmanship of the first gate which has now been replaced. Yesterday we were 14 days after the original complaints and this was the first phone call from your company to let me know the latest update! The next call was again from Stuart but only this afternoon putting a guilt trip on me and trying to make me feel bad for complaining. You should remember one thing, the customer is always right and looking at your average rating on this site it is clear you have forgotten this!