Worst Company to Deal with re Carport installation 3

Item: Security Experts
Rating: 1
Author: minnesh.ramdhany minnesh.ramdhany

One doesn’t swear clients no matter how angry the client is for an incomplete job. I think he felt bad after that and realized that he messed up by swearing me – later on in the day he sent me a whatsapp message stating that his installers will be at my place on the (Wednesday 29th). Waited in the morning no one pitched up, eventually the Installer contacted me stating he on his way and I had already left home. I had to come back to open the gates to left them in. I guess this company thinks we just sit at home waiting for them every day. I have wasted every weekend and days in the week over the 3 month period because they cannot schedule client meetings correct or keep to times/dates /days confirmed. I explained to the installer for the 10th time what where the concerns and that they need to completed the facias board which the previous installer cut short , they agree and I left. I got home this afternoon to do an expectation and they didn’t do anything. The sheeting that was half, the steel frame work and gutter pipes not completed being painted, the paint and primer on the driveway wasn’t cleaned properly, the facias board in the corner wasn’t completed, the welding concerns and rust wasn’t sorted out. When I spoke to the Installation manager and asked him what happened – his guys didn’t finish their the concerns and they were on site for less than 2 hours and left. He then stated that I want things for FREE and he’s tired and that I am a ***** and that I am threating all his staff for doing personal jobs. Again lost for words with the unprofessional responses and lack service ethic I tried to reach out to someone that could help. He said I must deal with his manager and I contacted her is find out what happened – I contacted her and asked her if she read all my sms’s. She stated she didn’t and asked me to hold on and transferred me to another person. Before I can even share my frustration, she didn’t care – started raising her voice and swearing me as well. Stating that I want things for FREE and that I am a parasite. Making threats , so I put the phone down. She kept calling me back to swear me and use vulgar languages so I refuse to answer her calls. I have spoken to a few people now about the service they received - Another client had to hold back their tools and not let the installers leave his premises until they finished his job. There’s many more examples, and when I raised this they like its only 1% of clients are impacted and I mustn’t worry about it. I guess I fall in the 1% so they don’t care. Clearly I am dealing with unprofessional people, that don’t know anything about dealing with clients and swear them without listening out to how they have treated their clients. They all have listening s**** concerns, they don’t know how to pay attention to detail of what the client is actually requesting .I was then told that I was going to be invoiced for their staff’s time , what a joke. I guess I should invoice them for the last 3 months of none delivery – what a circus. I will have to get another company that values their clients , speaks with respect , listens to their client re their requirements and needs and treats them professionally to complete their job. I will never deal with this company again or its staff and I will make sure that everyone I know doesn’t either.

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