Very poor service from company who does not value customers

<p><br /> <br />I am writing this letter to express my disappointment at the poor level of service which has been given to me by your company. As a security company one would expect that you place your customers security and safety as a high priority in shaping how your business operates. One would also expect that as a service provider that when it comes quality of work, professionalism from staff, and sticking to promises, these would be table stakes you stand by. This has not been my experience over the past year.<br /> <br />Last year, around April, when I moved into my property my electric fencing was struck by lightning and stopped working. Your company was recommended by the previous owner. You people came in, inspected the fence perimeter, and finally recommended we replace the energiser, which we did.<br /> <br />Your people was called in again when the system failed once more. This was due to a sheared wire. Again your staff inspected the fencing and made various recommendations around brackets and other peripheral items.<br /> <br />Later in the year around November we were struck again and I had a guy called Dawie come in to do an inspection and to take photographs. He promised to get back to us with a quote and also the report on the lightning damage. He never came back to us and three weeks later (with a compromised security system) we were forced to call your company again for someone to come in to do the repairs. Stewart helped us, and inspected the property again. We paid him R6378.30 that day before work was done, we were told we would get a guarantee on the energiser and on the installation of 2 years (based on us installing all recommended precautionary items such as earthing rods etc).<br /> <br />Sterwart only after many calls and emails came back to us with a report (an undetailed 4 line email), which was very unprofessional, and not even close to what would be accepted by our insurers. We were also told when we asked for a report for that Dawie had lost all our photos. <br /> <br />Many phone calls and unfulfilled promises later, I have still not received a report and is now March. I have been screamed at and had the phone slammed in my face by the manager Angeline.</p> <p> </p> <p>I would not recommend security experts to anybody they are the worst company I have had the displeasure of dealing with in a long time.</p>