1 reviews | Active since Apr 2016
poor service and non compliance of verbal agreemei
I appointed Security Experts to put up a patio roof. It was further promised by them that they will repair an existing carport free of charge.. It took two weeks to erect a 6m x 4m carport roof. I made one mistake by paying the full ammount prior to the completion of the roof, one huge mistake. Their service became even worse . The repair to the existing carport was plainly ignored by them as it was not in the contract, but was verbally promised by Morne. Eventally the roof was completed with very bad workmenship. Please take my advise and rather pay more than to make use of Security Experts as they are going to dissappoint you. Money counts for them and no symphaty for the for the seller
Hello Koos,
We are not to big to admit when we have slipped up as human errors comes in to play, but we will not leave our customers to sit with it. Thank you for the email we have received from you with regards to the resolution of this problem as quoted below.
“Good Day,
With reference to my complaint on Security Experts, I wish to rectify the matter. An individual from the company was responsible for the bad service and mishandling of my complain. However, the Management Team dealt with the matter internally and I, can with no doubt , only appreciate the manner in which they dealt with my problem.
I therefore wish to withdraw my complaint against Security Experts and wish to recommend their service and also do not to accept the higher quotation.
As I am writing this report at 18h30, they are busy repairing my complaints, hard to find such dedicated service provider.
My thanks to the OPS Manager, Stuard and the owner Herman, who both went out of their way to solve my problem.
The key issue of my report is, always, speak /communicate with the right person.
ALL READERS YOU CAN DEAL WITH SECURITY EXPERTS
KOOS/J M JONKER”
Hello Koos,
We are not to big to admit when we have slipped up as human errors comes in to play, but we will not leave our customers to sit with it. Thank you for the email we have received from you with regards to the resolution of this problem as quoted below.
“Good Day,
With reference to my complaint on Security Experts, I wish to rectify the matter. An individual from the company was responsible for the bad service and mishandling of my complain. However, the Management Team dealt with the matter internally and I, can with no doubt , only appreciate the manner in which they dealt with my problem.
I therefore wish to withdraw my complaint against Security Experts and wish to recommend their service and also do not to accept the higher quotation.
As I am writing this report at 18h30, they are busy repairing my complaints, hard to find such dedicated service provider.
My thanks to the OPS Manager, Stuard and the owner Herman, who both went out of their way to solve my problem.
The key issue of my report is, always, speak /communicate with the right person.
ALL READERS YOU CAN DEAL WITH SECURITY EXPERTS
KOOS/J M JONKER”