Please DONT use this company!!! You will be sorry!!!!!!
<p>This is the worst company I have ever had to deal with. I am begging people to not use this company. You will be very sorry if you do use them!!! Two months waiting for orders and no progress!!! They want there money upfront but dont delivery as promised!!!! I have never dealt with a more unprofessional company in my life!!!! Using an excuse that they care about their staff meantime they only care about the bakkies the staff are using as the insurance company wont cover them for damage due to flooding???? WOW how patheric can you get!!!</p>
Hello Nathan,
The whole of Johannesburg has been experiencing rain and floods from the 20th to the 25th of February which delayed us for a week, where none of our teams went to sites.
We communicated with your wife that it was raining and we are delayed, we started your installation on the 1st of March as arranged with your wife. You ordered a Arch Carport that had to be manufactured, which was also communicated to you. Yesterday from 12 o'clock it started raining, to such an extent that other peoples vehicles had to be pulled out of the water with fire trucks, near our premises. This morning when my team was on your site, it started raining again and by order from management all of our teams had to return to our premises. The Team Leader on your site communicated this to you. You contacted our offices and demanded to speak to a manager, which you did. You asked how can we pull the teams back, you have other contractors on site working in the rain, she explained to you that we are not the same as other contractors, we will not put our staffs life's at risk under any circumstances, you then started using very foul language, cursing her and dropping the phone in her ear.
We do apologize that our views differ but we will not put our staffs life's at risk, they have families which they need to provide for.
We will send our team back to your site as soon as the weather allows and it is safe for our staff.
Kind Regards,
Security Experts
***
Hello Nathan,
The whole of Johannesburg has been experiencing rain and floods from the 20th to the 25th of February which delayed us for a week, where none of our teams went to sites.
We communicated with your wife that it was raining and we are delayed, we started your installation on the 1st of March as arranged with your wife. You ordered a Arch Carport that had to be manufactured, which was also communicated to you. Yesterday from 12 o'clock it started raining, to such an extent that other peoples vehicles had to be pulled out of the water with fire trucks, near our premises. This morning when my team was on your site, it started raining again and by order from management all of our teams had to return to our premises. The Team Leader on your site communicated this to you. You contacted our offices and demanded to speak to a manager, which you did. You asked how can we pull the teams back, you have other contractors on site working in the rain, she explained to you that we are not the same as other contractors, we will not put our staffs life's at risk under any circumstances, you then started using very foul language, cursing her and dropping the phone in her ear.
We do apologize that our views differ but we will not put our staffs life's at risk, they have families which they need to provide for.
We will send our team back to your site as soon as the weather allows and it is safe for our staff.
Kind Regards,
Security Experts
***
Sorry to say but Security Experts is still a pathetic company. I shall state facts so that you can understand why I am so angry and fustrated with Security Experts.
1. My order was place on the 31st of January 17, after many calls to your office from my wife and myself, finally some one returned our calls a week and a half later. That was the first pathetic service render to me.
2. Once again my wife and I had to beg Security Experts to come and fix our electric fence and alarm system, which can be done while the car ports are been manufactured.
3. During the fixing of the alarm system I posted terrible pictures of the quality of your work and what the team left us with after two days been on my property. Patheric dont you say?
4. I couldnt beleive the call I received after posting the pictures, I was asked not to do so. REALLY? How else does one get service from Security Experts if my wife and I have been very accomodating to this point? And no one has bothered excuting the orders correctly?
5. During the alarm fixing I requested a mag lock on my gate. This was installed, but the day this happened your staff was so rude and completely ignored my wife I was ready to kick them of site. You may ask Andre about this! Further to this this was the thursday. The friday Andre was still struggling with the delay time setting, so he said he would be back the saturday with a timer relay. Saturday he was very later and guess what no timer board. He returned monday to fix. Patheric service!! Three days for a timer board?? I should of done it myself!
6. After this terrible service we received I asked to speak to a manager so that we could set up an appointment to discuss the issues. Your manager said he would come to my property after his meeting the thursday afternoon. He never pitched, but what I dont excuse is he never bothered calling to say he wasn't coming. Patheric service from a manager, dont you think??
7. Once the fence and alarm was completed, two weeks went pass and no news of when the two car ports we order were going to arrive.
8. But lets stop here as I can go on and on with the patheric services of Security Experts! Now I have tried to resolve the issues at hand more than once and it has falling on deaf ears! Please put yourself in my shoes after paying 90% upfront with no issues and getting this level of service from Securtiy Experts!!!
Regards,
Nathan
Sorry to say but Security Experts is still a pathetic company. I shall state facts so that you can understand why I am so angry and fustrated with Security Experts.
1. My order was place on the 31st of January 17, after many calls to your office from my wife and myself, finally some one returned our calls a week and a half later. That was the first pathetic service render to me.
2. Once again my wife and I had to beg Security Experts to come and fix our electric fence and alarm system, which can be done while the car ports are been manufactured.
3. During the fixing of the alarm system I posted terrible pictures of the quality of your work and what the team left us with after two days been on my property. Patheric dont you say?
4. I couldnt beleive the call I received after posting the pictures, I was asked not to do so. REALLY? How else does one get service from Security Experts if my wife and I have been very accomodating to this point? And no one has bothered excuting the orders correctly?
5. During the alarm fixing I requested a mag lock on my gate. This was installed, but the day this happened your staff was so rude and completely ignored my wife I was ready to kick them of site. You may ask Andre about this! Further to this this was the thursday. The friday Andre was still struggling with the delay time setting, so he said he would be back the saturday with a timer relay. Saturday he was very later and guess what no timer board. He returned monday to fix. Patheric service!! Three days for a timer board?? I should of done it myself!
6. After this terrible service we received I asked to speak to a manager so that we could set up an appointment to discuss the issues. Your manager said he would come to my property after his meeting the thursday afternoon. He never pitched, but what I dont excuse is he never bothered calling to say he wasn't coming. Patheric service from a manager, dont you think??
7. Once the fence and alarm was completed, two weeks went pass and no news of when the two car ports we order were going to arrive.
8. But lets stop here as I can go on and on with the patheric services of Security Experts! Now I have tried to resolve the issues at hand more than once and it has falling on deaf ears! Please put yourself in my shoes after paying 90% upfront with no issues and getting this level of service from Securtiy Experts!!!
Regards,
Nathan