Pathetic service

<p>Security expects were not the cheapest quotation that we received but they promised exceptional services and gaurantees. We decided to install a palisade gate with them and made full payment. Installation was promised within a week of payment however 2 weeks later i had to call them numerous times until i asked for a refund and after another week the gate was installed. We understand that people make mistakes so we decided to give them another chance n get our awning installed with them. When the awning was installed we inquired about them sealing the awning and we were advised that it did not need to be sealing. Due to the heaving rains over the past month the awning started leaking. My husband and i contacted them 2 weeks ago to get this sorted out. We dealt with angelique and stephanie with no avail. They continue to make promises and not live up to them. We contacted them again and was told it will be fixed the past wednesday. We waiting and nobody came through so we called on thurs morn and they said someone will come through on friday. On friday we were told that they extremely busy and cannot assist. I asked to speak to a manager and they refused to connect me with one. We contacted the sales person and he was very rude and we were told he only sells the products and has nothing to do with installation and basically said his busy and we shud not contact him instead call the call centre. The water has not leaked into our electric pipes and has caused severe damages. I strongly advise people not to use security expect services, you will be left with more expenses, frustrated and a product that they do fully understand. </p>