1 reviews | Active since Jul 2011
No place for loyalty at security and more
<div>I purchased an item 4 weeks ago, and realized that the incorrect item was picked for me. Out of courtesy I decided to return the unit at my cost for a new one, then decided to place an order. I had an issue with an item and took it back 3 times, and then get told there's nothing wrong with. I bought 5 of them and 2 didn't work, and I think **** wants to accept responsibility for the items and made excuses. Nevertheless the less, he said leave the item and he will send me a new one. Upon confirming he's sending a new one he asked me to pay for the courier fee. Which I thought was absurd considering I've been there 3 times for the faulty item and another to return the incorrect order. After many years of loyalty, I'll now turn to Takealot, who has all the items, at a reduced price, plus they delivery free send collect when there's an issue. Consider this before your next purchase.</div>
You later returned 1 of them as faulty wanting replacement on the spot without the chance for us to even inspect the unit! (We are within our rights to have the opportunity to diagnose the goods returned and are not obliged to replace immediately as per the Consumer Protection Act)
We replaced it immediately without even checking the returned unit as you pressured us to do so.
Then later the same day you brought back another unit claiming it to be faulty as well but, upon inspection of both the units returned, we discovered the problem was that you did not remove the protective film covering the battery terminals!
Why is this not mentioned in your review?
I requested Imraan collect the unit because it was not faulty but you demanded we courier it to you at our cost.
I explained that if the unit were faulty we would have couriered it but since this was user error we are not liable for the cost.
Please accept responsibility when you are incorrect and you can take your sense of entitlement elsewhere !
Screenshots:
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=***
You later returned 1 of them as faulty wanting replacement on the spot without the chance for us to even inspect the unit! (We are within our rights to have the opportunity to diagnose the goods returned and are not obliged to replace immediately as per the Consumer Protection Act)
We replaced it immediately without even checking the returned unit as you pressured us to do so.
Then later the same day you brought back another unit claiming it to be faulty as well but, upon inspection of both the units returned, we discovered the problem was that you did not remove the protective film covering the battery terminals!
Why is this not mentioned in your review?
I requested Imraan collect the unit because it was not faulty but you demanded we courier it to you at our cost.
I explained that if the unit were faulty we would have couriered it but since this was user error we are not liable for the cost.
Please accept responsibility when you are incorrect and you can take your sense of entitlement elsewhere !
Screenshots:
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=***
You later returned 1 of them as faulty wanting replacement on the spot without the chance for us to even inspect the unit! (We are within our rights to have the opportunity to diagnose the goods returned and are not obliged to replace immediately as per the Consumer Protection Act)
We replaced it immediately without even checking the returned unit as you pressured us to do so.
Then later the same day you brought back another unit claiming it to be faulty as well but, upon inspection of both the units returned, we discovered the problem was that you did not remove the protective film covering the battery terminals!
Why is this not mentioned in your review?
I requested Imraan collect the unit because it was not faulty but you demanded we courier it to you at our cost.
I explained that if the unit were faulty we would have couriered it but since this was user error we are not liable for the cost.
Please accept responsibility when you are incorrect and you can take your sense of entitlement elsewhere !
Screenshots:
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=***
You later returned 1 of them as faulty wanting replacement on the spot without the chance for us to even inspect the unit! (We are within our rights to have the opportunity to diagnose the goods returned and are not obliged to replace immediately as per the Consumer Protection Act)
We replaced it immediately without even checking the returned unit as you pressured us to do so.
Then later the same day you brought back another unit claiming it to be faulty as well but, upon inspection of both the units returned, we discovered the problem was that you did not remove the protective film covering the battery terminals!
Why is this not mentioned in your review?
I requested Imraan collect the unit because it was not faulty but you demanded we courier it to you at our cost.
I explained that if the unit were faulty we would have couriered it but since this was user error we are not liable for the cost.
Please accept responsibility when you are incorrect and you can take your sense of entitlement elsewhere !
Screenshots:
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=***
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=**********
From the most recent reviews you've not faired very well, more business lost...
[09/22, 16:03] Imraan Suleman: That would be abit unfair considering, that I came to you twice for an issue. Plus you owed me the charging plug from the previous order
[09/22, 16:04] Imraan Suleman: There is no indication anywhere, and you said I should leave it with you and you'll send it to me, but if there's no choice, I'll come fetch it, but not sure if I'll support you again. Let me know what you decide. Takealot has the same units cheaper with free delivery, but I chose to support you.
[09/22, 16:06] Imraan Suleman: Plus you gave me the incorrect item last time and I returned it to you at my cost. I'm just pointing out my contribution to you. But anyways...
[09/23, 11:40] Imraan Suleman: What's the verdict?
[09/23, 18:46] Imraan Suleman: OK, I get the message, you don't value my business. I will come through and collect my printer.
I bought 5 from you, this was the only one with the sticker on the battery. There was no indication on the packaging anywhere. I came to you 3 times and on the last one you said you will send it to me. If you asked me to wait to sort out then you wouldn't lose my loyalty. If the R99 is worth more than my 6 years of business, and another 20 to go, then no problem, I'll fetch on my account and take my business elsewhere .
Please ensure it is fully packaged, as I returned it to you the way to gave it to me last time, with the plug, manual and box.
From the most recent reviews you've not faired very well, more business lost...
[09/22, 16:03] Imraan Suleman: That would be abit unfair considering, that I came to you twice for an issue. Plus you owed me the charging plug from the previous order
[09/22, 16:04] Imraan Suleman: There is no indication anywhere, and you said I should leave it with you and you'll send it to me, but if there's no choice, I'll come fetch it, but not sure if I'll support you again. Let me know what you decide. Takealot has the same units cheaper with free delivery, but I chose to support you.
[09/22, 16:06] Imraan Suleman: Plus you gave me the incorrect item last time and I returned it to you at my cost. I'm just pointing out my contribution to you. But anyways...
[09/23, 11:40] Imraan Suleman: What's the verdict?
[09/23, 18:46] Imraan Suleman: OK, I get the message, you don't value my business. I will come through and collect my printer.
I bought 5 from you, this was the only one with the sticker on the battery. There was no indication on the packaging anywhere. I came to you 3 times and on the last one you said you will send it to me. If you asked me to wait to sort out then you wouldn't lose my loyalty. If the R99 is worth more than my 6 years of business, and another 20 to go, then no problem, I'll fetch on my account and take my business elsewhere .
Please ensure it is fully packaged, as I returned it to you the way to gave it to me last time, with the plug, manual and box.
As per our communications : YOU DID NOT REMOVE THE BATTERY PROTECTIVE FILM -Yet still claim our product was faulty !!?? Its not faulty Imraan, you just didn't remove the film covering the battery terminals!!
Some people will just never admit when there wrong....Here are the pics for everyone reading this to consider:
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=**********
Take your sense of entitlement to Take a Lot, we prefer not to deal with customers like you anyways!
As per our communications : YOU DID NOT REMOVE THE BATTERY PROTECTIVE FILM -Yet still claim our product was faulty !!?? Its not faulty Imraan, you just didn't remove the film covering the battery terminals!!
Some people will just never admit when there wrong....Here are the pics for everyone reading this to consider:
https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=**********
https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=**********
Take your sense of entitlement to Take a Lot, we prefer not to deal with customers like you anyways!
You claimed a faulty product but didn't remove the protective tape !
The last bad review is from a customer who loaded 180W onto a 7ah battery and cooked the battery. (Overloaded)
And the 3rd is a customer who received an incorrect item because his email went to spam and we missed it. Hardly a pattern of bad service etc on our part.
We can keep going back and forth like this, it up to you.
You claimed a faulty product but didn't remove the protective tape !
The last bad review is from a customer who loaded 180W onto a 7ah battery and cooked the battery. (Overloaded)
And the 3rd is a customer who received an incorrect item because his email went to spam and we missed it. Hardly a pattern of bad service etc on our part.
We can keep going back and forth like this, it up to you.
You have alot to justify, I'm not sure if it works in your favor.
The hellopeter admin team found the evidence I provided to justify my review, so if anything, last 3 reviews do matter. All those reading this, can clearly see the level of service you provide, and the business ethics you run on. Too bad for you
You have alot to justify, I'm not sure if it works in your favor.
The hellopeter admin team found the evidence I provided to justify my review, so if anything, last 3 reviews do matter. All those reading this, can clearly see the level of service you provide, and the business ethics you run on. Too bad for you
From our side:
You claimed a product faulty after we replaced it TWICE but, what you were doing wrong was you did not remove the tape from the battery and then demanded we courier it back to you at OUR expense! ??
When we declined , you posted a 1 star review ?
We have our loyal customers but you thought leaving us a bad review would make us bow down to your every demand, sorry try that tactic elsewhere! Accept that the product was not faulty.
To anyone reading this, you can see 13 years of our customer ratings here:
https://www.bidorbuy.co.za/user/***/SECURITY_AND_MORE#
Thank you so much to everyone who has ever supported us over the years !
From our side:
You claimed a product faulty after we replaced it TWICE but, what you were doing wrong was you did not remove the tape from the battery and then demanded we courier it back to you at OUR expense! ??
When we declined , you posted a 1 star review ?
We have our loyal customers but you thought leaving us a bad review would make us bow down to your every demand, sorry try that tactic elsewhere! Accept that the product was not faulty.
To anyone reading this, you can see 13 years of our customer ratings here:
https://www.bidorbuy.co.za/user/***/SECURITY_AND_MORE#
Thank you so much to everyone who has ever supported us over the years !
To me this sounds like a desperation plea.
I've made no demands, you have created a story in your head, and have been emotional in all your responses, you have failed to mention how I brought an incorrectly supp**** product back to you at my cost, failed to mention that you asked me to leave the product with you and you're sorry for me making a 3rd trip and you'll courier it at your cost, but why would you do this, you're not very honest in general.
Maybe not today, but over the next 13 years, let's see whether you survive with your ********* behavior, dishonest dealings, untruthfulness, and pathetic service.
And you talk about my sense of entitlement, look in the mirror.
To me this sounds like a desperation plea.
I've made no demands, you have created a story in your head, and have been emotional in all your responses, you have failed to mention how I brought an incorrectly supp**** product back to you at my cost, failed to mention that you asked me to leave the product with you and you're sorry for me making a 3rd trip and you'll courier it at your cost, but why would you do this, you're not very honest in general.
Maybe not today, but over the next 13 years, let's see whether you survive with your ********* behavior, dishonest dealings, untruthfulness, and pathetic service.
And you talk about my sense of entitlement, look in the mirror.
You can keep moaning or simply accept that you were wrong.
You can keep moaning or simply accept that you were wrong.
