IS
Imraan S

1 reviews | Active since Jul 2011

29 Sept 2022, 14:54

No place for loyalty at security and more

<div>I purchased an item 4 weeks ago, and realized that the incorrect item was picked for me. Out of courtesy I decided to return the unit at my cost for a new one, then decided to place an order. I had an issue with an item and took it back 3 times, and then get told there's nothing wrong with. I bought 5 of them and 2 didn't work, and I think ****&nbsp; wants to accept responsibility for the items and made excuses. Nevertheless the less, he said leave the item and he will send me a new one. Upon confirming he's sending a new one he asked me to pay for the courier fee. Which I thought was absurd considering I've been there 3 times for the faulty item and another to return the incorrect order. After many years of loyalty, I'll now turn to Takealot, who has all the items, at a reduced price, plus they delivery free send collect when there's an issue. Consider this before your next purchase.</div>

0
Replies (16)
Security And More
Security And More's reply29 Sept 2022, 15:24
Official
First Imraan bought a few items from us and collected them. He claimed some parts to be missing from brand new sealed units, we replaced the parts at our cost despite the units being handed over complete.

You later returned 1 of them as faulty wanting replacement on the spot without the chance for us to even inspect the unit! (We are within our rights to have the opportunity to diagnose the goods returned and are not obliged to replace immediately as per the Consumer Protection Act)

We replaced it immediately without even checking the returned unit as you pressured us to do so.

Then later the same day you brought back another unit claiming it to be faulty as well but, upon inspection of both the units returned, we discovered the problem was that you did not remove the protective film covering the battery terminals! 

 

Why is this not mentioned in your review?

I requested Imraan collect the unit because it was not faulty but you demanded we courier it to you at our cost.

I explained that if the unit were faulty we would have couriered it but since this was user error we are not liable for the cost.

Please accept responsibility when you are incorrect and you can take your sense of entitlement elsewhere !

 

Screenshots:

https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=***

 

https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=***

 

https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=***

 

Security And More
Security And More's reply29 Sept 2022, 16:06
Official
First Imraan bought a few items from us and collected them. He claimed some parts to be missing from brand new sealed units, we replaced the parts at our cost despite the units being handed over complete.

You later returned 1 of them as faulty wanting replacement on the spot without the chance for us to even inspect the unit! (We are within our rights to have the opportunity to diagnose the goods returned and are not obliged to replace immediately as per the Consumer Protection Act)

We replaced it immediately without even checking the returned unit as you pressured us to do so.

Then later the same day you brought back another unit claiming it to be faulty as well but, upon inspection of both the units returned, we discovered the problem was that you did not remove the protective film covering the battery terminals! 

 

Why is this not mentioned in your review?

I requested Imraan collect the unit because it was not faulty but you demanded we courier it to you at our cost.

I explained that if the unit were faulty we would have couriered it but since this was user error we are not liable for the cost.

Please accept responsibility when you are incorrect and you can take your sense of entitlement elsewhere !

 

Screenshots:

https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=***

 

https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=***

 

https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=***

 

IS
Imraan S's update29 Sept 2022, 17:38
Reviewer Update
Posting screen shots of a part of a chat is real integregrity from your end. An honest dealer will post the full chat and accept responsibility. Anyways ordered the same units from Takealot and it was R150 cheaper and free delivery. Wasted 1000s over the years, I hope no one else makes the same mistakes.
Security And More
Security And More's reply30 Sept 2022, 09:38
Official
Yes - anyone reading this must know that you incorrectly diagnosed my products as faulty in error and you apologized for it yet still rate us poorly.


https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=**********

 

https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=**********

 

https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=**********
IS
Imraan S's update30 Sept 2022, 09:55
Reviewer Update
Still incomplete, but you can continue defending yourself. Let the consumers find your products from other suppliers at a lower rate, then you can continue denying and hiding the truth. My business goes elsewhere.

From the most recent reviews you've not faired very well, more business lost...

[09/22, 16:03] Imraan Suleman: That would be abit unfair considering, that I came to you twice for an issue. Plus you owed me the charging plug from the previous order
[09/22, 16:04] Imraan Suleman: There is no indication anywhere, and you said I should leave it with you and you'll send it to me, but if there's no choice, I'll come fetch it, but not sure if I'll support you again. Let me know what you decide. Takealot has the same units cheaper with free delivery, but I chose to support you.
[09/22, 16:06] Imraan Suleman: Plus you gave me the incorrect item last time and I returned it to you at my cost. I'm just pointing out my contribution to you. But anyways...
[09/23, 11:40] Imraan Suleman: What's the verdict?
[09/23, 18:46] Imraan Suleman: OK, I get the message, you don't value my business. I will come through and collect my printer.

I bought 5 from you, this was the only one with the sticker on the battery. There was no indication on the packaging anywhere. I came to you 3 times and on the last one you said you will send it to me. If you asked me to wait to sort out then you wouldn't lose my loyalty. If the R99 is worth more than my 6 years of business, and another 20 to go, then no problem, I'll fetch on my account and take my business elsewhere .

Please ensure it is fully packaged, as I returned it to you the way to gave it to me last time, with the plug, manual and box.


IS
Imraan S's update05 Oct 2022, 20:30
Reviewer Update
I was contacted by hellopeter admin as the business reported that my review has been inaccurate as I may have not purchased from them. Since I posted the complete chat, I think this is their only way out, get my review deleted. Dishonest, sneaky, and unprofessional. I'll continue to buy from other suppliers through Takealot, making a killing saving and getting delivery. When there's an issue,they collect my item and replaced or refund. Don't support this business.
Security And More
Security And More's reply13 Oct 2022, 12:51
Official
Yes Your review is inaccurate.

As per our communications : YOU DID NOT REMOVE THE BATTERY PROTECTIVE FILM -Yet still claim our product was faulty !!?? Its not faulty Imraan, you just didn't remove the film covering the battery terminals!!

Some people will just never admit when there wrong....Here are the pics for everyone reading this to consider:

https://cdn.shopify.com/s/files/1/2018/0193/files/Imraan.png?v=**********

 

https://cdn.shopify.com/s/files/1/2018/0193/files/imraan_3.png?v=**********

 

https://cdn.shopify.com/s/files/1/2018/0193/files/EZ_TINT.jpg?v=**********

Take your sense of entitlement to Take a Lot, we prefer not to deal with customers like you anyways!
IS
Imraan S's update13 Oct 2022, 19:29
Reviewer Update
How many people do you think Google the products they intend buying from you, find it cheaper elsewhere and you lose out on the business, based on my review? There are now many consumers who don't want to deal with suppliers like you. Your last 3 reviews have been negative, you don't care about our business, we'll take it somewhere else. BTW, thanks for removing me from the group, since there's nothing ever posted, I forgot I even joined. Sense of entitlement...you've missed the bus here
Security And More
Security And More's reply14 Oct 2022, 08:26
Official
Clearly your intention is to smear us as bad as possible but 3 bad reviews amongst thousands of good reviews is good going.

You claimed a faulty product but didn't remove the protective tape !

The last bad review is from a customer who loaded 180W onto a 7ah battery and cooked the battery. (Overloaded)

And the 3rd is a customer who received an incorrect item because his email went to spam and we missed it. Hardly a pattern of bad service etc on our part.
We can keep going back and forth like this, it up to you.
IS
Imraan S's update14 Oct 2022, 14:07
Reviewer Update
You're barking at the wrong tree, this has nothing to do with the product. I told you, you missed the bus.

You have alot to justify, I'm not sure if it works in your favor.

The hellopeter admin team found the evidence I provided to justify my review, so if anything, last 3 reviews do matter. All those reading this, can clearly see the level of service you provide, and the business ethics you run on. Too bad for you
Security And More
Security And More's reply14 Oct 2022, 17:27
Official
If it has nothing to do with the product then what is your complaint really about then?

From our side:
You claimed a product faulty after we replaced it TWICE but, what you were doing wrong was you did not remove the tape from the battery and then demanded we courier it back to you at OUR expense! ??

When we declined , you posted a 1 star review ?

We have our loyal customers but you thought leaving us a bad review would make us bow down to your every demand, sorry try that tactic elsewhere! Accept that the product was not faulty.

To anyone reading this, you can see 13 years of our customer ratings here:

https://www.bidorbuy.co.za/user/***/SECURITY_AND_MORE#

Thank you so much to everyone who has ever supported us over the years !



IS
Imraan S's update15 Oct 2022, 11:14
Reviewer Update
Bidorbuy reviews are base on transaction completion, not quality of product or service of provider, read the TsnCs.

To me this sounds like a desperation plea.

I've made no demands, you have created a story in your head, and have been emotional in all your responses, you have failed to mention how I brought an incorrectly supp**** product back to you at my cost, failed to mention that you asked me to leave the product with you and you're sorry for me making a 3rd trip and you'll courier it at your cost, but why would you do this, you're not very honest in general.

Maybe not today, but over the next 13 years, let's see whether you survive with your ********* behavior, dishonest dealings, untruthfulness, and pathetic service.

And you talk about my sense of entitlement, look in the mirror.
Security And More
Security And More's reply18 Oct 2022, 13:05
Official
You have claimed a product to faulty twice when the actual problem is that you didn't remove the batteries protective film and somehow want to make it look like we give bad service.

You can keep moaning or simply accept that you were wrong.
Security And More
Security And More's reply18 Oct 2022, 16:29
Official
https://cdn.shopify.com/s/files/1/2018/0193/files/6xbzt1.jpg?v=***



IS
Imraan S's update24 Nov 2022, 21:31
Reviewer Update
Thank you to all those who sent private replies, I'm really glad you have saved some money. For those of you who haven't tried, please Google all products before purchasing to ensure you get the best deals and service off course.
IS
Imraan S's update27 Jun 2023, 12:01
Reviewer Update
So I recently saw that Mike ***ner of security and more) had wrote a negative review on my company, to which he has had no interaction or purchase, meaning that he wrote this emotionally so he could get 'revenge' on the real review I wrote about him. the review read: "Claims our products are faulty but when proven wrong, apologises in private but then slanders us online without mentioning all the facts and making up false statements. Owner not good to conduct business with. " So I apologized and wrote about my experience, so I guess writing a negative review on my company was really mature from these guys. Glad I don't deal with this circus anymore. I see the negative reviews has more than doubled since my review, guess more people are moving on and away, saving money and getting better service. Click on Mikes profile and see the reviews he writes, he supplies damaged and incomplete products and then blames the middle man or courier for it. Typical entitlement mentality. Can't accept responsibility. Remember to Google the product you see on their website before purchasing, it may save you a lot that you could use to get more elsewhere.