Deception and dirt
<p>I needed to have my windscreen replaced at Glasfit Nelspruit. At 8h30, I phoned and asked if i could bring my car in at 12h30. They said no, as they close at 15h00. I then took off work as they promised they have a driver who drops off and pick up custcustomers and that he will take me back to work immediately. I dropped my car and waited. For 20 minutes I waited without any update. My work day is scheduled around appointments and as I am in the medical field, patients make these appoinments far in advance and I cannot sit around, uninformed/**** to about being taken back to work immediately. Eventually I asked how long I had to wait and then the driver was called. I wasn't phoned when my windscreen was done and I phoned Glasfit myself at 12h00 to hear if my car was done. It was. I was also told the driver is on his way at that moment to pick me up in my lunch time. I scheduled appointments and meetings around the fact that I would be done in approximately 15 minutes' time. I waited. (Glasfit is 7km from my workplace and we took 10 minutes to get there in the morning.). After 20 minutes I phoned again and was assured that he was almost at my work to pick me up. I subsequently phoned twice more 9after 40 minutes) and then decided to organise my own lift as I was obviously being **** to by all the people on the other side of the line. The driver arrived exactly one hour after first being told he was on his way. No apology from the driver. He also nearly had a massive accident on the way back, by not slowing down at a slipway (and made the car that nearly hit us brake from80km/h to standstill). Arriving at Glasfit, I found my car extremely dirty - black marks all over. No effort was made to even wipe the exterior marks off. Same goes for the interior - debris and dust and dirt all over the interior, left as it is. Scuff marks left on the interior. I had to move pipes and ******* around my car just to be able to drive out of the workshop. Shocking service. No updates. No apologies.</p> <p>I will make sure to request another company if next my insurance suggests Glasfit.</p>