Secure Living - ********* financial practise...

Dear Readers We have fallen victim to the ********* service provider, Secure Living, based in Glen Vista. On the 31st August 2016, I paid Secure Living R60 000 for installation of vinyl floors at our property. It is almost 2 years and the work has not been done. Every-time we scheduled a date for installation, Lisa or Vincent would not show up. Their phones would go to voicemail. Days later, we will get a message that the shipment from overseas did not arrive. On the 13th January 2017, I visited their premises in Glen Vista. Again, they promised to do the work and reassured us that they are in some connection with Maxidor, hence they can be trusted. After that, no word. We then sought legal assistance, who are also struggling to get our money back from them. I have appealed to Maxidor to assist us as Lisa and Vincent seem to use the reputation of Maxidor to their advantage but we had no joy. Lisa and Vincent has taken our money with no intention of doing the work or paying it back. Has service providers become so dishonest that taking money from clients and not returning it is acceptable to them? Had Secure Living provided a service to us and we defaulted payment, what would the consequences have been for us, the consumer? But it seems that the service provider can get away with anything. Today, 13th July 2018, our lawyer advised us that Lisa agreed to sign the acknowledgement of debt but yet again, at close of business, Lisa is unreachable. Readers, please be weary of paying before the work is done, no matter how trustable the provider seems.