Bad Service at Sebokeng Hospital

My mom received her first COVID vaccination at Sebokeng Hospital on the 15th June 2021. When downloading her vaccination certificate, however, this vaccination was not showing. When I contacted the COVID-19 Vaccination Programme Support to see whether they could assist in this matter, they asked for a copy of her vaccination card as well as her ID. I explained that I didn't currently have a copy of her ID, only her passport which states her ID number as well, I was told that they couldn't accept her passport, only her ID document. Really!!! Does a passport not suffice. We are travelling to Thailand in April and have to make application to the Thai Government to receive a Thailand Pass, we need to send this vaccination certificate. With having to wait until I received her ID, our hands were tied. This has taken up valuable time. Sebokeng Hospital needs to be wrapped over the knuckles. Their mess has resulted in our having to wait now which leaves us very little time. No thanks to Sebokeng Hospital who just cannot get anything right. Now we wait yet again!!!