Employee "PALESA"

<p>I have never felt so humilated and disrespected like this.</p> <p>I have a 3 year contract with SBK Gym Zone 11 which is due to expire in Feb 2018. I call in to enquire about the cancellation procedure.</p> <p>From the reception my call is answered by Sibongile who transferred it to the Admin Office. The picks up and does not mention her name. After begging for her name, she tells me.</p> <p>Generally I am asking about the cancellation procedure and she insists I give her my Id number of which I refused. Then she tells me that I am being RUDE!!! Really on earth, how do you address a customer like that.</p> <p>Employees at SBK Gym always had that sense of entitlement, its like you owe them or you should beg them for using the GYM and yet you pay a full monthly subscription with no storries.</p>