NG
Nyaimi G

1 reviews | Active since Oct 2013

10 Jan 2016, 10:54

STAFF ATTITUDE towards none SOUTH AFRICANS

Good day <br> I would like to lay a complaint towards one of your staff members. On 8 January 2016, my husband and I stopped at the Caltex garage (N1 South- towards Johannesburg from Pretoria) at 20.30pm. Whilst filling up i decided to get a cup of coffee for my husband and I as the rainy weather permitted it. However your staff member who did not have a name badge was extremely rude to me because I do not speak her local South African language, I am a Kenyan and my husband is from Ireland. I continued to speak to your staff member in English however she became very rude, by insulting my husband because he was white and I was black. She used extremely vulgar language, i might not speak the local language however I am able to understand as I volunteer my medical services to remote hospitals around South Africa.<br> I am extremely disappointed by your staff members attitude, who didn't even have a name badge. I was able to record some of the conversation but not all conversation.<br> I would like a formal verbal apology from her.<br> <br> Thank you

0
Replies (1)
Seattle Coffee Company
Seattle Coffee Company's reply11 Jan 2016, 12:21
Official
Hello Githinji,

I am so sorry you had such a poor experience in our store. I will escalate this matter with our regional partner immediately, and he will contact you to apologise and resolve as soon as possible. Thank you so much for bringing the issue to our attention and allowing us the opportunity to fix the problem.
Regards,
Taryn