Shame on you Seattle!

Purchased 7 coffees which cost me over R200. The coffee was terrible. Im a regular customer so I know what the coffee should be like. Took them back but the lady had left. This happened in NOVEMBER 21 and its now September 22. I've contacted Warren, he did nothing and put me onto Reash. Reash did nothing and put me onto Megan from customer service who has also done nothing. We pay such a premium for coffee and for me its about the service, Sadly with all their marketing and advertising, the Seattle service is embarrassingly poor! Its easy when things go well but when things go badly (which can happen) - they couldn't bother to fix it up. Shame on you Seattle.