Recurring loyalty program issue

On the 28th of May i visted seattle coffee company in canal walk to have my morning cup of coffee. Before placing my orderbi asked to have my loyalty points balance checked and the cashier told me that my loyalty points balance was 4. This came as a surprise to me because the last time i checked my balance it was on 6.

I thought this was worth leaving a bad review because this is not the first time i experienced points going away.

The first time i experienced this i thought that i could just be mistaken but now im convinced my points are going away.

I did ask a barista on one occasion if points expire and he told me that it doesn't. This is extremely dissapointing, unfair and creates distrust towards there loyalty program.

Now, if loyalty points does expire i can accept that but this needs to be communicated. If it doesnt expire then i wantbto know what happened to my loyalty points.

I buy from seattly coffee company as often as i can and i do not have coffee from any other place besides home. I will continue to buy from them but this is just unacceptable and this isnt the first time i have an issue with their ĺoyalty program.