Poor Service

As a major Seattle coffee supporter,I find it poor that a store would run out of Cup lids.Why would I take a small size coffee if I want a Grande?IS there no checks and balance and minimum stock levels maintained in these store?This is not the first bad experience I have had with The franchise in Montague Gardens Cape Town.More then once the staff is just MIA or they don't have pouring cream,Yet offer a Breve.Other times I could not be served as cash-up has been done already and system is an issue.For some one that buys 1-2 Cappuccino Grande daily and between 6 and 10 Cappuccino Grande every Saturday morning this is just poor and unacceptable.If the coffee wasn't so Good I would have kick you to the curb long ago.