No contingency plan when systems offline - no email reply. #NoCustomerService

<p>I visited Seattle Coffee Company and the systems were offline.</p> <p> </p> <p>Quite a queue and every single person was upset - they're part of the loyalty program and racking up points @ R30 a pop.</p> <p> </p> <p>What gets me is that there is no contingency plan whatsoever - this is a pretty **** way to start your day - being disappointed when you actually go for a pick me up for the day. A bigger problem is the lack of planning from Seattle coffee company who clearly somehow skipped this big issue at a board meeting - effectively giving customers a skip when it comes to service.</p> <p> </p> <p>I then thought well ok - let me email a picture of my proof of payment. Still waiting for reply.</p> <p> </p> <p>To recap : inability to plan ahead. inability to respond to a situation. no communication with customers.</p> <p> </p> <p>Bring on the competition - we deserve better in the morning! A business is about more than just the product - service is as important</p>