EF
Erin F

1 reviews | Active since Jul 2014

22 Feb 2016, 10:09

No coffee in my latte!

I went to Seattle Coffee in Brooklyn Mall on Sunday, 21 Feb 16. I ordered a take away butterscotch latte and walked out the store as soon as I received. As I tasted it I realised that it did not taste the way it usually does and then realised they forgot to add coffee! It was just milk with butterscotch. I didnt even think it was possible to make a latte with no coffee!<br> <br> I then had to return to the store and inform them of the error. Instead of making me a new coffee from scratch, they just added the coffee to the existing cup. As I left I saw all the milk froth had dissapeared as it obviously would if you add coffee to it after the fact and it looked and tasted disgusting.<br> <br> I went back to the store for the 3rd time to demand a new coffee made from scratch, which they shouldve done the first tine, as it was not my error that they made the mistake. I literally had to go back 3 times to get a simple butterscotch latte which is unacceptable since the product isnt exactly cheap.

0
Replies (1)
Seattle Coffee Company
Seattle Coffee Company's reply22 Feb 2016, 12:26
Official
Hello E03,

I am so sorry you received a butterscotch steamer instead of a butterscotch latte, and that our baristas did not follow protocol by preparing a new one straight away. I have forwarded your details on to our team member responsible for the store and he will make contact with you personally. Again, apologies for the inconvenience - I trust we can make right.
Have a lovely afternoon,
Taryn