Milky expensive coffee

I was at the Sandton Gate outlet last Wednesday. I was asked if I wanted an extra shot and responded that I just wanted a proper coffee, not a milkshake. Why should I have to pay extra to get a coffee-tasting beverage? I received a lukewarm milky imitation of coffee.

I buy coffee at many other shops and don't have to pay for an extra shot to ensure I get a coffee.

It is also disappointing that little effort is made to offer a proper cup. 90% plus of the patrons who are not taking the coffee with them have the coffee in a throwaway. More waste!