Extremely Disappointing Experience at Seattle Coffee Company in Menlyn Mall

I’m absolutely appalled by the treatment I received at Seattle Coffee Company, Menlyn Mall, on Sunday, 29 September. I arrived at 16:47 to order two Mocha Freezes, thinking I had plenty of time since both Google and the official Seattle Coffee website list their closing time as 18:00 on Sundays. Imagine my surprise when, upon arrival, we were met with cold indifference from the staff. One employee had already put chairs up on tables, and rudely directed me away from our favourite couch, claiming the floor was "wet." It was clear they were in a rush to close.

I confirmed their closing time with the server, and she nonchalantly said they were closing at 17:00—a full hour earlier than what both Google and their own website stated. When I pointed this out, she shrugged her shoulders and muttered a half-hearted "sorry." Well, sorry doesn't cut it. Not when a company of this size can’t even keep their operating hours straight.

What’s worse than the incorrect information is how unwelcome we felt. Being rushed out and treated as a nuisance, despite still being within the posted hours, is unacceptable. Seattle Coffee, I expect far better from a company your size. Clearly, customer care isn’t a priority,. Get your act together.