Dont bother with Loyalty

This is the second time this has happened to me with Seattle. Times have been tough so I try not to use my free coffees. Id rather pay for my cuppa and support the business. But today after using 2 of my free coffees to get my colleague and myself a cortado (Double Shot, strong coffee) I am no longer going to support your business. Second time in a row I have been handed a cup of hot water with hot milk. (No coffee) I know you guys are trying to save a buck, and especially when its time for a client to cash in their loyalty but to give a completely different product shows just how little you care about loyalty. So from how I see it, only give the paying customer a decent cup, the guys who cash in their loyalty, give them the dirty water and hope they dont complain.