Disappointed with outcome of expensive coffee

Hi,<br> I am a huge fan of your company and every once in a while I treat myself to a Grande Americano, R25.00!!!<br> Your branch on Northumberland Ave in Randburg never fails me...however, I tried a new branch this morning in Ruimsig and much to my dismay I was terribly disappointed. Besides, the coffee was so hot I could hardly carry it and when I asked the lady behind the counter (sorry, I didn't get her name) to assist, she merely pointed to the flimsy cup holders...still of no use to me. I had to use 2 napkins on top of that to carry it.<br> Could you please ask them to replace my coffee as I am hugely disappointed, practically on the verge of tears because of this outcome.<br> Thanks,<br> Tarnelle