Disappointed and frustrated

I have just purchased a grande cappaccino at the fnb bank city seattle coffee and honestly had such an unpleasant experience. The subpar drink is basically just milk and just plain untasty. I mean I know what a cappuccino is supposed tp taste like and this is definitely not it. Also I get your employees want to leave at 5pm on the dot but there is no need to make a paying client feel rushed!! I am so disappointed.