Customer loyalty program issue

Hi there. <br> I purchased 10th coffee or so coffee for that loyalty cycle, but the point balance showed 1 point. I asked the Barista where the loyalty point is and he told me that my next purchase would be free. He did however ask me to re punch my number before the slip printed out. I thought it is fine as I will have another one on Monday at the Caltex branch on Stellenbosch Arterial just before Blackheath. This morning I ordered my coffee from last mentioned branch and punched in my number. My point balance again shows one point and no free coffee. Even if I have skipped the freebie, which is impossible on the point system or have had it somewhere along the line, the point balance is still the same as on Fridsy the 13th.<br> <br> I left my contact details with the manager and they said the suppervisor will contact me. Somewhere ther is a glitch in the system and I am not sure if maybe when I was asked to re punch my number on Friday morning, that it skipped the loyalty point, but like I said, even so, my point balance should then have been on 2 and not on 1 then.<br> <br> Can someone please assist me in this matter, because I always got my 11th one free.<br> <br> Thanks.