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genine W

1 reviews | Active since Mar 2015

05 Jan 2018, 21:39

Complaint about coffee consistancy

Jeffreys bay branch at the four way stop garage.

Their staff dont know how to make the spice chai steamer. Everytime i order there it is so strong i have to throw the coffee out!!i have asked them dont they get trained and they reply yes. But still the chai steamer is always different at that branch either too strong or all just MILK!! I want a refund!!

0
Replies (1)
Seattle Coffee Company
Seattle Coffee Company's reply08 Jan 2018, 09:57
Official

Hello Genine
Thank you so much for making contact, my apologies for the delayed reply. I am sorry that you have had inconsistent spiced chai steamers at our Jeffreys Bay store! I have forwarded your details onto our Eastern Cape regional partner and he will make contact with you as soon as possible to resolve the issue. Thanks for allowing us the opportunity to make right.
Have a lovely Monday,
Taryn