Bad service from Seattle Coffee Potchefstroom

On Sunday 4 June I went to Potchefstroom outlet. The ladie helping me could not care less about me. Did not even look up from her phone to help me. Had to make a scene to get service. Decided to let their Head Office know. Sent Emails. Sent WhatsApps. They did not even bother to respond to my complain. No wonder the staff is so horrible, it comes from the top. Trying to avoid them now...