Money ****mer

I placed and paid for an order on 10 December 2025. The order was supposed to be delivered in 3 days time. The only contact person is *** I think she vanished from earth she does not get back to any of my mails. I noticed an amount went off my bank account, I called my bank and they said it is for a subscription I need to get in contact with Seattle Boutique and request them to stop the subscription, I never agreed to any subscriptions and never received my item. How on Gods earth can I have this problem resolved and my money returned? Really very disappointed to say the least