Disappointed with lack of services

We had encountered several issues to which no one was willing to assist us which made our stay not the best of stays.

Firstly, the resort doesn't answer any calls hence we booked via Lekkeslaap. Lekkeslaap falsely advertised facilities and accommodation which is not part of the resort. There's no wifi and the rooms are different compared to what the website states. Next, Lekkeslaap requested a 50% deposit and the email communication advised the remainder can be paid upon arrival. Due to us arriving without the remainder of the payment being made, the resort said that we had no booking. The check in staff need to learn about client services. They were extremely unfriendly and unhelpful. The lady actually said we were stressing her out and we need to step away from the counter desk and go sit elsewhere. We contacted Lekkeslaap and finally resolved the issue. The rooms need some maintenance. Some rooms did not have functional lights, the toaster was not working, the linen in 2 rooms were soiled, all the rooms did not have TV remotes and those that did have remotes weren't working. The rooms had no consistency, some had 2 blankets others none. When we complained at reception and requested a late check out, the same non friendly receptionist advised us that the manager will come to our room to discuss with us. However, no manager came. Also when we asked who the manager on duty was she told us she didn't know who was on duty. Even at check out, no one bothers asking how your stay was. They merely take your key. Maybe they know the response to that question hence they just don't bother asking.