urgent high compliant

i made bookings on bookings.com with Seasons Golf, Leisure and Spa haartebees and put up my credit card that i had not enable for online payments. they rejected the payment because of invalid card details and gave me 24hours ti change payment card which i did. after changing, my bookings were confirmed with a confirmation number and pin within the 24hours they gave me. after a few days, i realised that they haven't debited. i called Seasons Golf, Leisure and Spa and they said my booking is cancelled so says the system, i asked who did they communicate with as i didnt get any communique, they told me their system says so. i asked to speak to the line manager and was told i have to call head office, i insisted and they got a guy called Madikana Ramusi on the call who didnt even want to listen to me. he promised he would call me back after 5min. 20 min later, he had not, i called back and i was told he went outside, they put my call on hold. i called back again after 15 minutes, they gave him the phone and he said 'whatever i told the receptionist to tell you, thats what it is'' we exchanged words as he didnt want to listen to me and told me the system cancelled and its not their problem. i have bookings that were cancelled without my knowledge, myself and family are laving Mpumalanga on Saturday with a cancelled reservation. we stranded now . the service i got was not one to be served working at such an industry. no alternative were given or even an apology