I would never book or advice anyone to go book with them again

Last year I made a booking with them for my birthday weekend only for me to test positive for covid a day I contacted them trying to find out which steps I need yo take they later I time responded to say I should send I my results which iv done now the consultant that I'm told is dealing with my Case cos she is the one I booked with just ignores my emails and when I call they just keep telling me I should wait for Jennifer to respond to me of which she does not.im so so sad about their behavior towards me