POOR EXPERIENCE - NO REFUND RECEIVED SINCE EASTER COVID BOOKING

I booked an Easter getaway with Seaside Holiday Letting. Due to the COVID lockdown, travel was not possible and we could not show up for the weekend, which was completely out of my control. I requested a refund. Tanya from reception confirmed that I would be refunded, but to date I have not received anything. Rob refused to process the refund, and since then it has been a constant back-and-forth with no resolution. My experience with this business has been extremely tiresome and frustrating. I have still not received my money back after all this time. I would not recommend booking through them and I will not be booking with them again.