Worse than pulling teeth.

Drive a 2018 Duster. Vehicle needs servicing almost every 3 to 4 months due to the amount of Km's I cover per month. Despite being a continuous repeat customer, the level of service by the service department is beyond pathetic, and service after service you experience the same poor standard of service.

- on 22/01/20202 for example, I took the vehicle for its 105,000 km service. I asked for 2 minor extras to be done.... 1) replace left fog lamp globe 2) replace rear seat-belt clip. On collection, after payment was done, get told that neither the globe, nor the seat-belt clip have been replaced, as they don't have stock. A DEALERSHIP WITHOUT EVEN A GLOBE ??? Pathetic to say the least. Further get told that my request is on Back Order. - A week later on 28/01/2020 I get a call from Renault PE to inquire whether I am happy with the service that I received. WHAT A JOKE !!

Further to this............... - you told each time you book a service, to have the vehicle there by 7h30, yet you arrive on time only to end up waiting for staff who are not at work yet. - they neglect to date and stamp the vehicle service book. An obvious yet does not get done.You return to have it done and they do not even offer an excuse for their lack of standard of service or the fact that you, the client, had to drive all the way back again, so they can update the service book, as they should have done in the 1st place.

Its unfortunate that repeat staff incompetence and lack of client orientated service, spoil the experience of driving an otherwise rather nice vehicle.