MP
Michelle P

1 reviews | Active since Mar 2015

24 Aug 2017, 16:05

Very Happy Customer

I bought my car in Durban and drove it through to PE. On the way I noticed the door wasn't locking and my service light came on. I called Seaman's auto on Monday, and although they were fully booked Dori-Ann told me to bring the car in and ask for her upon arrival. Dori-Ann booked my car in for the service and told me the brake pads needed replacing. I told her to go ahead, the I would claim back from the dealership where I bought the car. The dealership called her, unhappy about this, and she took photos and fought the dealership on why they should pay to replace the brake pads. I feel she went above and beyond what was expected of her, and this is an example of great customer service. The door locking part is on order and my car will be going back in once the part arrives. Thank you Seaman's for a very positive experience.

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