Seamans Renault terrible service

So I had My Cubbyhole handle broken only within 4 months of purchasing my kwid. I then took it in to Seamans Renault in Port Elizabeth and it did qualify for a warranty repair. I got booked in first and I could not come as I had to be in Joburg on my booking day I still called to let them know. So I got a call from a lady in the warranty department for me to come through for my repair, please mind this they called me to come through they invited me!!!Upon arrival I got sent back home after waking up early in the morning to make it in time, I got sent back home and told that because this was a cosmetic repair Lock down regulations do not allow them to do cosmetic repairs and only emergency repairs were ought to be done. I went back home frustrated and disappointed by this awful service and a waste of my petrol and effort. I got a call from them again, they invited me for the second time we agreed on a booking for for the 24th of June 2020 yet again I woke up early to make it in time and subsequently wasted my petrol, guess what they told me they can not find my part and Renet the lady in charge was not in.I really did not understand how that had to do with me oh how was it any of my fault. I still got sent back home. The Rene lady called the next day and denied that she ever did send me back in the first occasion I hope their calls are recorded I really do not mind ringing up the conversation we had again. I am fed up and I want to be reimbursed for my wasted efforts and I need a letter from someone to apologize for this poor service until then justice has to be served.