No feedback on customer complaint

<p>On the 21 December 2016, I took my fathers car, 2014 Kia Cerato 1.6 Hatch Back in to Seaman's Port Elizabeth, to have 2 windows sorted out. The vehicle still has the full manuafcturers warranty, ( or which Kia calls a warranty).</p> <p>The rear door window was not working, i had to pay R370.50, for them to repair it.</p> <p>Please note, the warranty is still in place.</p> <p>On Monday 09 January 2017, i sent Kia customer care, an email, via their website.</p> <p>Up untill today, there has been no response from Kia.</p> <p>Is this the norm from Kia, if so, i can't ever see myself buying any of their vehicles.</p>