SEALY INEXCLUSIVE

We reported the mattress2 years ago which was purchased directly from Sealy. Initially when we logged the complaint they could not find our details on the system; which I do not understand. After lodging many complaints on their website I received a response early this year.The mattress and base is sinking and damaged which is POOR WORKMANSHIP for such a reputable brand. The bed is not used often. In addition we did not select this bed on our purchase as we had so many issues with delivery. They eventually gave us a bed which they said was equivalent to our purchase. We are now stuck with a problem as they say that it is out of warranty and we have to pay R3000 to repair the bed. Where is the customer service and satisfaction promised on purchasing. Why sell us something that is REJECT!! I have SERTA beds and the quality compared to Sealy is perfect. The bed is 12years and still in a good condition.