Poor Service

Two weeks ago a gentlemen from Sealy called me to inspect my faulty/damaged bed and our appointment was Monday (06/12/2021). On the day of the appointment I received a call from Ruwyda at 09h47 in the morning telling me that the gentlemen who was meant to come for his appointment will not make it, therefore we should re-schedule. I told her that I have other commitments scheduled for the week so they will have to make a plan, either they bring someone else to inspect. She insisted that how about we do the inspection over the phone, I told her it won't be possible due to the fact that I won't be able to explain the fault in the bed using your jargon. Then she promised me that someone will definitively get back to me on the same day. Until now no one has called me and I'm so disappointed with your service. We are currently sleeping on the kids bed, I though we would enjoy Christmas sleeping in our bed. I am not happy with how this company treats their clients. The reference number for that call with Ruwyda is: ***4.