AWFUL QUALITY AND CUSTOMER SERVICE. DO NOT WASTE YOUR MONEY ON A SEALY !

The sealy prata bed is hands down one of the worst beds I've ever slept on . The bed started squeaking not even 3 months after purchase and my body hurts. Every turn I take its freakn squeaking! We then decided to figure out if it's the mattress or bade that's the sorce of the squeaking so we pucker up the bed and put the mattress on the floor and sat down on it and rolled over a few times. It made a slight noise (I weigh 74kgs so it can't be my weight thats causing this ) we then had a look at the base and to our surprise it was really poor quality. It feels like cardboard and it's super thin and lumpy looking. I have four other beds and none of the bases feel like this and none of the beds squeaking when we turn on it , keep in mind that my other beds from different brands are over 7 years old . We contacted sealy once more and they had a guy come check out the bed . All he really did was sit down on the bed , I didn't think he did a proper evaluation but he did say it's the base . The problem I'm having now is that sealy l sent a new base to the store that I purchased it at and I don't want the same poor quality base. I was then told that I could take another base from another brand and pay the difference?? Beds and bases work in harmony together, what **** is this? . I know my right as a consumer and I want this piece of junk returned for a full credit before I lodge a complaint to the NCC . I DO NOT want to buy another sealy , I can no longer sleep in peace . I'm literally writing this at 4am in the morning . I'm growing very impatient and frustrated with the awful customer service that I'm receiving from sealy . Judging from their lack of responses to the people who posted her, I can see they don't care about their customers. I can't see how this brand is one of the leading brands in SA . It's pathetic quality. I am fully aware of my consumer rights and I will take this matter further if my issue isn't resolved before the 5th month. I'm incredibly unhappy with this purchase and do not want this uncomfortable piece of trash.