ZS
Zunaid S

1 reviews | Active since Aug 2015

16 Jul 2019, 11:42

Pathetic Hotel & Service

This was my first time in Cape Town and the WORSE Hotel Experience i have ever received or sea. I booked a 3 night's stay and it was the worse stay ever...

Firstly - We checked in at 2:30pm and there was no receptionist for 20min, as waited and called and still nobody came, eventually the lady pitched. The door is left open with our bags in a room that does not lock and anyone can just walk in a take the bags. There was no Towels, went out after checking in, Came back after 6pm and still there is no Towels, we had to run up and down asking for Towels. The Hotel Blinds are broken and could not be opened. There was Soap **** in the Shower, which was not cleaned. The toilets smelt of smoke and its a non-smoked Hotel. The cups in the Hotel are all chipped and broken.

Next day - The cleaners only cleaned the Hotel after 3pm, They never put linen on our bed, we had to sleep with linen, as the receptions told us he doesnt know where it is and what they done with it. Yet again we had to run around for Towels and the Shower was still full of Soap ****.

3rd day and the cleans again only cleans after 3pm but check in for the next people is 2pm. Makes no sense at all... Yet again, we had to run up and down asking for Towels...

Receptionist are not friendly at all.

Our TV was on Mute the entire weekend, even tho they keep on saying it is fixed. We ended up just leaving the TV off, People are that USELESS HOTEL CALLED SEA POINT IN does not know what they are doing and how to run a HOTEL...

You go to the kitchen to warm your food and all the Laundry is laying all over the place.

I WILL NOT RECOMMEND THIS PLACE TO ANYONE, EVEN IF ITS FOR 1 NIGHT.

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