yY
yasini Y

1 reviews | Active since Nov 2010

13 Mar 2017, 21:18

Sea Harvest - Crab Flavoured Stick Appalling

<p>I purchased the Sea Harvest Crab Flavored Sticks product from Lenasia Fisheries on the 13-03-2017 and encountered the following discontent.</p> <p>The Crab Sticks were prepared as we usually do, but the taste was unpleasant. It was not as per the usual quality but rather very distasteful. After consuming a few crab sticks it made me through-up. </p> <p>The product is known for consistent quality, however this is totally disappointing and surely not value for money.</p> <p> </p> <p>Arrangements can be made to uplift this nonconforming product at my residence. I would like to be reimbursed for this ordeal. </p> <p>Kindly provide what corrective action will be taken and preventative measures that will be put in place to avoid this type of nonconformance.</p> <p> </p> <p> </p> <p>Details on packaging:</p> <p> </p> <p>Production date – 28/05/2016</p> <p>Best Before – 27/11/2017</p> <p>Batch Code – ********** 006J</p> <p>Bar Code – ********** 243908</p> <p>Net Mass – 800g</p>

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Replies (3)
Sea Harvest
Sea Harvest's reply14 Mar 2017, 07:48
Official

Dear Yasin,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience that might have been caused to you. We value all input from our customers, whether it be a compliment or complaint. A customer service agent will be in contact with you within the next 24 hours to follow up on this complaint.

Regards,

NPD Technical Manager

yY
yasini Y's update24 Mar 2017, 14:00
Reviewer Update

Dear Consumer care

As per my telephonic discussion with Candice on the 14-03-2017, it was mentioned that closure to my complaint will be within 5 days.

If you commit to 5 days then this should be fulfilled.

I WANT THIS PRODUCT TO BE UPLIFTED AS I MENTIONED BEFORE AND A REPLACEMENT TO BE INITIATE.

Failure to comply to your commitment I shall escalate this nonconforming services rendered to the CPA for resolution.

Sea Harvest
Sea Harvest's reply27 Mar 2017, 07:17
Official

Dear Yasin,

Thank you once again for contacting us. We have received your mail and will be in contact with you to resolve this complaint.

Regards,