ET
Ebrahim T
1 reviews | Active since Mar 2009
19 Sept 2019, 12:21
****py customer Service - with no full disclosure.
I recently dealt with your customer care , who sent me some vouchers for a product of yours . Only to discover that the store I bought at does not accept all the vouchers that I was sent - I was told I could only use one voucher at a time, your customer care consultant told me they were not aware of the policy of this store in Gauteng, but she pointed out that the Gauteng stores only accept one voucher at a time. This was not communicated upfront and the consultant sent me numerous vouchers for just the one product. If this was the case why was I not sent one voucher. This is unacceptable . Clearly its just a money making process. Meldaine Rudolph shame on you.
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Replies (1)Sea Harvest's replyOfficial
20 Sept 2019, 07:24Good Day Ebrahim,
We apologise for any inconvenience that was caused. A customer service agent will be in contact with you regarding your complaint.
Regards,
Sea Harvest team
We apologise for any inconvenience that was caused. A customer service agent will be in contact with you regarding your complaint.
Regards,
Sea Harvest team
Sea Harvest's reply20 Sept 2019, 07:24
Official
Good Day Ebrahim,
We apologise for any inconvenience that was caused. A customer service agent will be in contact with you regarding your complaint.
Regards,
Sea Harvest team
We apologise for any inconvenience that was caused. A customer service agent will be in contact with you regarding your complaint.
Regards,
Sea Harvest team
