TK
Thembi K

1 reviews | Active since Oct 2020

16 Oct 2020, 16:16

Dissatisfied Customer

At 15:15pm on 16/10/2020 I went to Pick n Pay Hyper by the sea in Durban to do shopping. I came across a special that stipulated that you get 2 Sea Harvest fish for R100. Only to find out when I got to the till that the promotion where the fish was, was placed incorrectly. Then the teller had to call the manager, by the name of Moosa (who heads the department) to came assist. He was very rude and didn't want to listen to me whereas he expected me to understand his reasoning, however it didn't make sense to me. He was loud and wasn't making sense to me. I ended leaving my grocery because I was very unhappy with his attitude.

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Replies (1)
Sea Harvest
Sea Harvest's reply16 Oct 2020, 18:45
Official
Good day,

We are sincerely regret the inconvenience that you experienced.  Thank you for bringing this to our attention.  We will have our Field Sales Managers check out the store to determine what went wrong and why the promotion was placed in the incorrect position in store.  

Regards,

Sea Harvest team