VERY UNHELPFUL

My family and I were guests at the resort when the DSTV stopped working.<br> <br> As there is no one on duty after hours my father went to speak to the security guard to see what could be done.<br> <br> He said there was nothing he could do. He however contacted the manager, Louis, who also said there was nothing he could do as it was Sunday.<br> <br> My family and I wanted to watch a specific movie and I therefore suggested that we watch the movie in the room next door to ours as those guests had left earlier in the day.<br> <br> The security guard then contacted Louis. <br> <br> The security guard then informed us that Louis had said that that was not allowed. No other reason was given.<br> <br> It should be noted that as it was Sunday the room was most probably not even cleaned yet and Louis' concern could therefore not have been that we would dirty the room, which we would not have done in any event.<br> <br> When I asked the security guard if I could speak to Louis he said I could only speak to him tomorrow (the day we were checking out) which would make the issue a moot point as the movie that we wanted to watch would have passed.<br> <br> Louis' attitude as to how to treat guests is exactly why the service industry in SA is terrible.