POOR SERVICE

I write with great disappointment regarding your staff on the whatsapp/booking.com chat line. A week ago i have booked via the booking.com website for 15-17 Dec.I have advised my family that we will be going to seaglen during this dates.An hour later i have received a response that since the president has granted public holiday,The resort will not accept Check-ins.I was forcibly encouraged to cancel my booking to accommodate the resort staff that will be on leave for the day. Today,i have chatted via the whatsapp line to 1 of their staff with the hope that she can accomodate a check-in on the 15th via other channels.She has bluntly responded with a NO. The same way you guys are checking others in On friday,u can help to check us in too.You cannot forcibly advise customers to cancel due to your own convenience.Its a vacation that we spend with our families.At the same time,u must also maintain customer service.Im head of marketing at a large retail company,and trust me,we try our utmost best to help everyone