INFERIOR PRODUCTS AND BAD EXPERIENNCE FROM SDMS MIDAS (VERULAM)

On the 19/09/2023, I have went to the store to buy some parts for a Ford fiesta 1.5 Tdci. The gentleman that assisted me was very polite and kind and I appreciate the service from Him, Let’s Cut the chase. One of the items was a water pump that was given to me and we have noticed 2 issues when I reached my Mechanic. 1- The pump was for a Peugeot 1.6 HDI, as per the sticker on the box. 2- The housing on the pump was Plastic, this was discovered by the mechanic Upon Installation So upon Installation, the mechanic was tightening the water pump with the Bolts placed evenly on all side and while doing so the water pump outer which is plastic where the bolts fit cracked on the side and another piece had fallen off, from another side which does not even have a hole for the bolt to fit. So I take the damaged part back to SDMS MIDAS (Verulam) and the manager (Vinesh) told me that the mechanic has only tightened in on the one side that’s why it broke, so then explain to me how did a part of the plastic brake that where a bolt does not even fit in! The Manager was Adamant and it was not worth me arguing over this with someone that refuses to take responsibility.

My Argument is as Follows: 1- If the part had been tightened on one side with more pressure why will the item have breaks on Another End that’s not diagonally in line with the First point of the crack.

2- Why wasn’t I supp**** with the correct part in the first instance, One with a metal housing, Now had this been a metal housing, Firstly I doubt it would have cracked, secondly If there was a crack or damage to some sort I would then practically and logically understood that the mechanic is at fault.

I have asked for a re-imbur*****t and was refused, However Now on the correct part been ordered , the second time which I had to pay for again, I was offered a discount, Which totally does not resolve the Initial issue with regard to the wrong part supp**** to me in the first instance. So was the discount given because of guilt? I have pictures and the Part still with me which is useless, But I have kept this aside as Proof. To the manager, as an entrepreneur let me school you on a few Important Business Enlightenments.

1- It’s easier to keep a Client than to get a new Client. 2- Existing Clients always come back with repeat business when the service level is outstanding 3- Always be logical and practical, Observant and put yourself in the clients “Shoe”. 4- Admit when you or the business is Wrong, Resolve the problem effectively and efficiently.

I encourage All Motor Mechanics and Private individuals not to support these kinds of exploit and Con Business “SDMS MIDAS VERULAM”. Just out of curiosity to support my argument the brand on the box was “PWP” On the box it says “PWP 1416”. Now I am not blaming the brand, because this clearly shows it’s for a Peugeot vehicle and this was given to me by the spare shop, However the Quality was utterly inferior. I see this was supp**** by Masterparts as a warranty claim form was for masterparts, Hence I have CC Masterparts as well as SDMS on the e-mail, Although I solely hold SDMS Responsible for cause on the incorrect part been supp****. This post will remain here until I am reimbursed. As An entrepreneur and consumer, I am entitled to recourse, however the company (The manager) does not want to Admit Guilt for providing me with the wrong part.

I have Wasted Precious Time, Fuel and making a second trip to the store unnecessary because of the wrong part been supp****. And I had to wait in the area for about 2-3 Hours before the correct part was ordered.

• If consumers from the area Needs Great service, I also Recommend National Motors, I normally do go at times to the Industrial park branch and even if they are wrong, they fully resolve problems effectively. Also highly competitive with pricing. Always deal with a gentleman there by the name of Nico, very Highly respected.