Poor customer service

On May 13th, I placed an online order with Scuttle Rentals for camp gear, which was promptly confirmed for delivery. However, the next day, I received an email stating that their branch in Pretoria had closed and they could no longer fulfil my order. Instead, I was advised to collect the items from their Modderfontein collection point, nearly 50 kilometres away from me. This was the first of many disappointments in dealing with Scuttle Rentals. Despite their initial promise of delivery, I reluctantly agreed to collect the gear from Modderfontein on a specified day and time. Despite arriving promptly, the gear was not ready. Jacque the agent I dealt with was not only unhelpful but also displayed blatant disrespect. He refused to provide any clear indication of when the gear would be available, dropping the phone in the middle of our conversation and failing to take any accountability for the inconvenience caused. After a prolonged wait, he finally admitted that delivery was not possible and offered a refund. Throughout this entire ordeal, there was a complete absence of genuine apology or sincerity for the inconvenience caused. Moreover, the refund process itself was a further hassle, with no consideration for the fact that I had to make alternative plans last minute. Jacque’s conduct throughout this experience was nothing short of disgraceful. Their inability to fulfil orders as promised, coupled with his disrespectful and arrogant behaviour, reflects a profound lack of professionalism and customer care. I would strongly advise potential customers to think twice before engaging with Scuttle Rentals, as they have demonstrated a total disregard for customer satisfaction and basic business ethics.