Unfair trade - Sculpt SA
The online store sells ‘shapewear’. I ordered 3 x Bra’s from them on 17 July 2025 at a cost of R1474.98 which was at a reduced price because I had purchased 3 items.
The strange thing is that instead of ordering sizes as you would from any other underwear stockist, their products need to ordered according to your weight (?) – Very strange. I asked that they assist me with the size best suited for me and they advised a size.
On receipt of the items, they were nothing like they appeared in the adverts and videos shown online and in social media – and they did not fit. The quality of the material was also not what was expected, nor worth the price being charged.
I requested a refund. It was denied, based on their policy … I must have missed that.
I was forced to try other styles of bras. Had to pay money in for couriers, and after back and forth settled, against my own happiness, on a style that at least did fit, although I was not happy with the look. I asked that I be sent a black and a white in the same style (to use up the balance of my ‘credit’) – my order was accepted. Then 10 days (or so) later I’m told that white has been discontinued, will I be okay with grey or pink. I responded that either one would be ok. Then 10 days (or so) later I’m told that grey and pink are discontinued – they’re sending me beige. Full stop.
I was very disappointed and told them so – I felt that I no longer had a choice and was being TOLD what I will get – end of story.
We last corresponded on Friday 12 September at 14:24 – by 17:28 they simply dispatched the items that I was not satisfied with to me by courier. And it was delivered here this morning.
I feel that this is very unfair – despite me being very patient and accommodating – I was forced to take what I get – end of discussion. Bearing in mind that this is not a shop that you can try the garments on and ensure they fit well and that you, the client are happy with it. I feel that if you cannot provide the client with a garment that is worth the money they paid, then surely you must offer a refund.